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Ending Homelessness with God's Love

Privacy Policy for Residents and Clients
June 2024

Miami Rescue Mission (The Caringplace) recognizes our obligation to respect and protect the privacy of our clients and those that come to our centers for services. We adhere to the following guidelines to protect your identity and confidentiality.

Miami Rescuw Mission is a partner in the Miami-Dade County Continuum of Care (CoC) HMIS (this is an information system database). Miami-Dade CoC HMIS partner agencies work together to provide services to persons and families who are experiencing homelessness. When you request or receive services, we may collect data about you and your household that may be shared with other Miami-Dade CoC HMIS partner agencies. Sharing your data allows service providers to see if they have housing services that fit your needs and for the purpose of ensuring effective coordination of services. It does not guarantee that you will receive housing.

The Miami-Dade County Continuum of Care (CoC) is administered by the Miami-Dade County Homeless Trust (the “Homeless Trust”) and local agencies provide housing and services (“providers”). When you request services through the CoC, information about you and members of your family that are with you is entered into a computer system called the Homeless Management Information System (“HMIS”), which is managed by the Homeless Trust. Such information is used by the Homeless Trust and local providers participating in the CoC to better organize and deliver housing and services to Miami-Dade County individuals and families who are homeless, formerly homeless or at-risk of homelessness. Providers and the Homeless Trust share and utilize information about you and members of your family under an HMIS Participation Agreement (hereafter parties to the HMIS Participation Agreement referred to as “HMIS-Participating Providers”).

Who can have access to your information?

Agencies and/or organizations that participate in the HMIS Database can have access to your data. These agencies and/or organizations may include homeless service funders/providers, housing providers, healthcare providers, and governmental agencies. Additional agencies and/or organizations may join the Miami-Dade CoC HMIS at any time and will also have access to your data.

How will my data be protected?

Your information is protected by the federal HMIS Privacy Standards, is secured by passwords and encryption technology and the HMIS application incorporates industry standard security protocols, and is updated regularly to meet these security standards. In addition, each participating organization has signed a Contributing HMIS Organization (CHO) agreement to maintain the security and confidentiality of the information. In some instances, when the participating organization is a health care organization, your information may be protected by the privacy standards of the Health Insurance Portability and Accountability Act (HIPAA).

How do I benefit by providing the requested information and sharing it with other agencies?

By sharing your information with other agencies, you may be able to avoid being screened again, get services faster, and minimize how many times you have to tell your “story.” You also help agencies document the need for services and funding.

Client Informed Consent/Authorization for Release of Information (ROI). You will have the option to authorize a consent form for release of information. When you sign this form, it shows that you understand the following:

  • We collect personal information about the people we serve in a computer system called ServicePoint (“SP”). SP is used by agencies which provide homeless prevention, shelter and housing related services in Miami-Dade County. Agencies using SP comply with all the requirements related to keeping your personal information private and secure.
  • We use the personal information to run our programs and help us improve our services. Also, we are required to collect some personal information by organizations that fund our program.
  • Your information will help us in getting the appropriate services for you through our program(s) offered by other agencies.
  • You agree to share Protected Personal information and general information obtained during your intake and assessment, which may include but is not limited to: name, date of birth, social security number, demographic information such gender and ethnicity/race, veteran status, residence information (history of homelessness and housing), marital status, household relationships, disability status, self-reporting medical history including any medical health and substance abuse issues, assessment date(s), income sources and amounts, non-cash benefits, case notes, services needed and provided, outcomes of services provided, emergency contact information, and your photo.
  • This consent form expires in three (3) years from the date of signature.
  • You have the right to revoke this consent at any time by writing to this agency. However, the revocation will not be retroactive to any information that has already been released.
  • You have a right to review the information that we have about you. If you find mistakes, you can ask us to correct them.
  • You have the right to file a complaint if you feel that your privacy rights have been violated.
  • This consent is voluntary. You will not be denied services if you refuse to sign this consent form.

View or Download this policy with a list of participating agencies and/or Organizations.

Client Privacy

Miami-Dade Homeless Trust Directory of Services

Our Miami and Broward Centers in Brief